Find answers to the most common questions below.


Online Programs

Questions about the programs we offer on this website and through training apps.

I'm having a problem with the Train Heroic or Exercise.com apps - who should I contact?
Contact the app provider's support - most of the time, we are unable to do anything from our end: Exercise.com / Train Heroic support

If I'm a premium member on the website, do I have access to your programs on Train Heroic and Exercise.com?
No. These formats are all separate - you should subscribe to or purchase from the one you prefer to use.




Store

Questions about making purchases in our online store.

I'm trying to pay for my order, but it won't accept my credit card.
Unfortunately we have no say in the processing of your credit card - you'll need to your bank - often they will decline charges from online stores they think may be fraudulent.

I ordered a digital product and have not received a download link. How do I get it?
Download links are sent automatically, but sometimes (particularly with video products), they can take up to 20 minutes to process. If you have not received a link in that time, please contact us.




Site Membership

Questions about membership accounts for the website.

I registered for an account, but I have not received the email to verify my newsletter subsciption.
These emails can take a while to arrive. Some mail services like gmail, hotmail and yahoo hold our emails for up to 24 hours before releasing them. Some services will block them entirely as spam. If you do not receive this email after 24 hours, please contact us so we can help. Please note that we are not able to resend this email, as it does not originate with us.

I just registered for an account, but when I try to log in it says I'm not validated.
A current subscription to our newsletter is required for a site account. This means that you have not validated your newsletter subscription. When you sign up, you will receive an email with a button asking you to verify your subscription. Once this has been done, your account will be functional.

If you have unsubscribed from the newsletter in the past, you will not receive this email, as you have instructed the service to not send you email. You will need to subscribe to the newsletter again directly here.


I already have an account for the site, but it's not working to view the training programs.
The premium site membership account for program access is not connected to the store or other accounts - you will need to create a new account.




Gym

Questions about our training facility.

Can I come train at the Catalyst Athletics gym?
Our gym is exclusively for our weightlifting team.

If you would like to inquire about visiting, please contact us.






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