Well, I'm glad to see I'm not the only person who has felt ripped off and screwed by Best Buy. In the future, I will go through Apple. If you guys are on your computers as much as I am (both for work and personal use), then I'm sure you can appreciate how much it sucks to constantly be taking your computer in for repairs and never actually getting the problem fixed.
And Blair, you make an excellent point about the computer industry having no one to answer to. In a day and age where computers are pretty much essential, they've pretty much got you over a barrel.